What should I do if there’s no update in my tracking?
It sometimes happens if one tracking doesn’t update for 30 days. (During certain periods of the year, especially the economic shipping method, it may up to 25–35 days)
If you see it’s not updating over 30 days then contact us via the website, we will check the tracking and send you the 1.2x original price you paid for the item via 21toyworld Points (store credit).
You can use the points to buy things you want.If it shows up later, we will contact you and take the points back.
We have a really low lost rate (close to 1/1000)
Shipping on other days is all good, just bad during the pandemic.
1. Where you ship the package from
We ship goods from China to worldwide.
2. How to track my items?
You can always check the tracking # of your orders in “My Orders”-“View Order Details”.
3. What’s the difference between different shipping methods?
In most cases, we will use fast and stable commercial shipping methods to ship packages
*For packages under 2kg, we will use “Economic Shipping” or “Standard Shipping”.
The difference between these two shipping methods is delivery time. Both of them are stable, but “Standard Shipping” is relatively faster than the other one. On average, “Economic Shipping” will take around 12–20 days to deliver, and “Standard Shipping” will take around 8–12 days in most cases.
*For packages over 2kg we will use “Economic Large Package Shipping”, As the name suggested, this shipping method is relatively cheap. The delivery time may vary depends on the country. You can also select “Express Shipping” to upgrade the shipping method. It will cost more, but worth every penny, and we highly recommend you to use this shipping method.
4. Why I didn’t get a shipping notification?
We send emails to your registered address for each order we ship. Please make sure the email address is correct before purchase.
Check trash if you didn’t get an email after you register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash:
service@21toyworld.com
-General customer service
noreply@21toyworld.com
-All tracking and order info
logistic@21toyworld.com
-Shipping issues through this mail
5. Will you ship all my items together or would be multiplied packages?
If you bought some items in one order, we won’t ship them together normally. We ship them separately to reduce the customs tax and the risk of breakage during the shipping.
6. Why are there several tracking numbers in the order detail?
In most cases, it means the tracking # We uploaded previously and has been updated into a different one.
In other cases, there might be multiple items in the same order, and we have multiple tracking #s for each item. However, due to technical limitations, we can not specifically mark each item with the correct tracking#. If you have problems with the tracking, please contact us
7. What should I do if the tracking shows the package has been returned or something weird.
Contact us if you find your package has been returned or any weird thing happens. We will deal with it soon.
You can also contact your local post office once it’s in your country for more info.
8. How do you guys deal with custom tax?
For United States buyers, the Good news, there will be no tax at all. Sweet
For EU countries buyers, the tax of the package under 2KG is already included in the shipping cost.
For other countries (Canada, , UK etc.) We always mark the value around 15-100USD for each package to lower the chance for you to get taxed for importing goods.
Customs authorities may randomly inspect parcels and may charge additional taxes or fees in accordance with their regulations. We kindly request that our customers be aware of this potential additional cost when placing orders for larger items.
Contact us first if the shipping company asked you to pay tax, we may help you out there.